Online Physiotherapy and Exercise Physiology Consultations
Health Professional via Telehealth
We understand that access to a health professional isn’t always convenient or possible, which is why Target Physio has introduced Physiotherapy and Exercise Physiology Online.
This is a great opportunity to meet with a Physiotherapist or Exercise Physiologist to discuss your condition or injury and set yourself on a path to success! It also helps cater to the growing demand for convenience and in-home services. So whether you’re a busy parent, aren’t able to access transport or just want to stay in your pyjamas, then Physiotherapy and Exercise Physiology Online is a perfect solution!
Exercise Physiology/Physiotherapy Online allows you to gain clarity around your condition/injury and take control of your treatment to improve physical and physiological outcomes. As practitioners, we pride ourselves on being great listeners and will individualise your treatment around your goals.
- Would like to save time or avoid dealing with traffic
- Are stay-at-home parents or carers
- Are unable to attend in person at the clinic due to extenuating circumstances
- Prefer a more hands-off approach to your treatment
- Would like a second opinion for a diagnosis
- Live rurally/regionally or have work commitments that require them to travel often
- Have restrictions, such as injury or disability, which prevent them from travelling
Prior to the appointment:
You will receive an email with a link to fill out a Medical Questionnaire to understand more about your condition and ensure your specific issue is suitable for a consultation
Ensure that you have an appropriate device, system and Physiapp application for a smooth Online consult
Payment can be taken over the phone or via bank transfer
At time of appointment:
You will receive a call through the Physiapp application from your practitioner and your consultation will commence (more information about Physiapp is found below)
After your appointment:
You will receive an individualised Management Plan and exercise program through Physiapp
You may also receive an email with screenshot pictures to assist with visual feedback for exercise technique
- In-depth discussion of your condition/injury, medical history, symptoms, current management
- Discussion of the goals you are wanting to achieve or activities you want to return to
- Virtual assessment of range of motion, pain levels and exercise capacity
- Delivery of standardized questionnaires and outcome measures
- Treatment, advice, education and exercises to assist with pain management and reaching your goals
As mentioned above, you will require a device in which you can download the Physiapp application. All video calling and exercise programs can be accessed on this app.
You will also be able to communicate with your practitioner through this app to update them on your progress and inform them of any changes to your condition.
See below the steps to follow for Apple products:
Knee pain – osteoarthritis, tendon pain, bursitis and post-surgical rehab
Shoulder pain – bursitis, rotator cuff tears and impingement, pre and post-op, instability, dislocations
Lower back pain – disc bulges, muscle spasm and sciatic nerve issues
Neck pain – disc herniation, cervical spondylosis, cervical pain
Hip pain – hip bursitis (trochanteric bursitis), hip flexor pain and hip arthritis
Ankle and foot pain
Type 2 Diabetes
Cancer (during and post-treatment)
Exercise for Older Adults
Acute sports injury management and injury prevention
Pelvic floor/incontinence (Men’s and Women’s)
Unfortunately, Private Health Insurers do not allow you to claim Online consultations at this time. Both the Australian Physiotherapy Association (APA) and Exercise and Sport Sciences Australia (ESSA) are working to encourage Private Health Insurers to change this to include online consultations. If any changes do occur to this status, we will update these FAQ’s and notify patients who use Physiotherapy and Exercise Physiology Online.
Unfortunately, Medicare does not offer rebates for telehealth services at this stage. This includes Enhanced Primary Care referrals. Both the Australian Physiotherapy Association (APA) and Exercise and Sport Science Australia (ESSA) have requested that the government extend Medicare-approved appointments to include telehealth consultations.
Physiotherapy Initial – $91.00 (30 minutes)
Physiotherapy Subsequent – $83.00 (30 minutes)
Exercise Physiology Initial – $99.00 (45 minutes)
Exercise Physiology Subsequent – $83.00 (30 minutes)
All communication will be through the Physiapp application, available on Apple and Android devices. You will also be sent communications, exercises and pictures via email. Please have a home/mobile phone available should we need to contact you during the appointment. We will be primarily using an application called Physiapp, which meets all data laws and has the ability to stream exercises directly to your lounge room!
A common misconception is that a Physiotherapy appointment requires / is based around hands on manual therapy work with you, the patient. During a normal face-to-face consultation, this would be one component of the assessment/treatment. However, the primary and most important component of a Physiotherapy consultation is the hands-off work (education/exercise therapy etc.). It is pleasing to note that this essential component can be effectively delivered via an online consultation. There is now a large body of evidence to show that exercise therapy (active rehabilitation) is the most effective method of ensuring you not only become pain free in the long term, but also empowered to take an active role in allowing this to occur.
We will inform you of the requirements needed for a smooth Online consultation, and we ask that you let us know prior to your appointment if you are having trouble accessing or downloading the Physiapp application on your device. However, if technical difficulties do occur during your appointment, we will call you on the phone and attempt to sort it out.
Payment must be made prior to your appointment time. Either via Credit Card over the phone or a bank transfer please email us the receipt of the transfer. Our bank details for the online transfer will be available on your email appointment reminder.
Yes, you can use your NDIS funding.
Target Physio are an awesome team of dedicated professionals that are truly committed to getting the best results for your body. Their level of training, experience and ability always sets me on track for good solid recovery whenever I need it. I love the ladies on reception too, it matters to me that I feel welcome and appreciate how genuinely friendly they are. What can I say? LOVE IT!
April 16, 2019