FAQ

If you do have a referral, please bring this with you, along with any x-rays or other scans relevant to the injured area.
Your Private Health Insurance card
Comfortable clothing that allows full assessment of the injured area

This depends on your level of insurance cover and is independent to the individual. If you’re unsure, it’s recommended that you contact your health insurance company and seek clarification as to how much they will cover for you.

Yes, please bring with you all paperwork from your doctor in regards to your claim, including claim number or DVA file number.

All appointments are 30 minutes long and are purely one-on-one with you and your physiotherapist.

We ask that you give 12 hours’ notice of cancellation. Please phone our friendly reception team to cancel and reschedule your appointment if needed.

If you are a current patient you can be assessed for a Clinical Conditioning Program in your normal appointment. If you are coming to the clinic purely for the Clinical Conditioning Program you will need to book an assessment where the physiotherapist can assess and assign the most suitable level for you.

Our Clinical Conditioning Programs are run in 8-week blocks. When booking your spot in your allocated level, you’ve got it for the whole 8 weeks!

Our Clinical Conditioning Programs are run in 8-week blocks, in conjunction with the school terms. Unfortunately, there are no make-up classes available and non-attendance is counted as a forfeit.

Towel
Socks
Water

Kenmore – parking is available at the back of the complex with access via Princeton Street. Alternatively, you are allowed to park in the courtyard area at the front of the clinic.
Bellbowrie – parking is available at the front of the clinic as well as street parking along Birkin Road and surrounding streets.